Shipping & Returns
Shipping Policy
All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
You will receive a shipping notification once your order has been dispatched.
Shipping fees and delivery timelines vary based on your destination and the specific product.
Please refer to the product page for the most accurate and up-to-date information regarding shipping costs and estimated delivery times.
For international orders, delivery times may vary depending on customs processing and local postal services.
Once your order is shipped, you will receive a confirmation email with a tracking number.
You can track your package through the link provided in the email.
International shipments may be subject to customs duties and taxes imposed by the destination country. These charges are the customer's responsibility.
EMO SALAD is not responsible for any delays or fees resulting from customs clearance procedures.
Please ensure that your shipping address is complete and accurate.
We are not responsible for delivery issues caused by incorrect or incomplete addresses. Additional shipping fees may apply for reshipment in such cases.
If your package is lost in transit or experiences significant delays, don't hesitate to get in touch with us at marnima0824@qq.com, and we will do our best to assist you.
Return & Exchange Policy
No Returns or Exchanges (Except for Quality Issues)
As each piece is produced to order or in limited quantity, we do not accept returns or exchanges for reasons of change of mind, wrong size, or preference.
Damaged or Faulty Items
If your item arrives damaged, defective, or incorrect, please email us at marnima0824@qq.com within 3 days of receiving your order, including:
• Your order number
• Clear photos of the item and the issue
• A short description of the problem
Our team will respond within 1–3 business days to assess and resolve your request.